Shipping & Refunds:
Returns - No returns applicable on any defect on promotional item (free with any product) Customers can return their order within 7 days of delivery. All returns must be in unused condition with all original tags and packaging intact. Once we have received the product(s) and a quality check is done, the product amount will be credited back to you as reward points for the exact same amount(excluding shipping charges). Online refund of shipping is not applicable. As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.
For return related queries (For eg. Shipping address, warranty info) mail us at : support@shelfmerch.com. Amount will only be refunded as a gift card for any cancelled/returned order. No Claims for online refunds will be entertained.
Shipping And Tracking Policy- We ensure our customers get one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state. All our orders are expected to be delivered within 10-15 working days. However, the delivery time may vary according to the shipping address.
Note- In case you receive the products with outer packaging tampered do not accept the product or please make a note regarding the same in POD (Proof of Delivery given by courier boy for signing) before signing the same.
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